Deepika Silla
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Activity overview
Latest activity by Deepika Silla-
Deepika Silla created an article,
How to Sign-in and View Personal Info
Sign-in and view personal Info
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Deepika Silla created an article,
How to View Salary and Compensation Info
View Salary and Compensation Info
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Deepika Silla created an article,
How to View Employment Details
How to view employment details in Oracle Fusion
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Deepika Silla created an article,
Analytics & Performance SharePoint Link
Analytics & Performance Intranet
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Deepika Silla created an article,
Zendesk Copilot Feature- Intent
Copilot analyzes the customer’s message and identifies the reason they contacted support. This intent is displayed at the top of the ticket, helping agents quickly understand the purpose of the req...
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Deepika Silla created an article,
Zendesk Copilot Feature- Summarize Conversations
Ticket summaries use generative AI to recap the public comments that have been added to a ticket so far, helping agents get up to speed and respond to customers more quickly.To view a ticket summar...
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Deepika Silla created an article,
Zendesk Copilot Feature - Enhance Writing
Zendesk Copilot’s Enhance Writing feature helps agents quickly improve responses and help center content. It rewrites text for clarity, tone, and conciseness while keeping the original meaning inta...
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Deepika Silla created an article,
Service Retirement Application
Congratulations on your decision to retire! Now that you have reached this milestone, let’s look at the retirement process: 1. You must complete the retirement application link which includes: • ...
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Deepika Silla created an article,
Active Enrollment Change Form-Loss of Coverage/Job (Required documents & steps)
This is a document designed for active employees who have life-events and need to make changes to the enrollments. Life Event Type and Required DocumentationLoss of Coverage/Job:-Separation notice...
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Deepika Silla created an article,
Active Enrollment Change Form-Birth of a Child (Required documents & steps)
This is a document designed for active employees who have life-events and need to make changes to the enrollments. Life Event Type and Required DocumentationBirth of a Child:-Birth Certificate (mo...